Welcome to Smile Mediation

Over 20 years experience in mediation and training across the North West

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Mediation Training

Offering open workshops for anyone with an interest in Mediation and tailored in-house workshops for your team

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Smile Mediation

COVID-19 Update: Smile Mediation remains open for business and in order to comply with Government instructions we are working remotely. We are able to receive referrals for mediation by email, website and telephone and we are contacting customers by telephone and video conferencing.
We are aware that some people are reporting an increase in noise nuisance as a direct result of all of us being confined to our homes for much longer periods. Smile can support you positively with coping strategies and techniques to manage potential conflict.  
In addition, we are offering a ‘Listening’ service for anyone feeling vulnerable and isolated due to the current situation. Smile has been awarded a Lancashire Covid-19 Community Support Fund Grant. This means we are ready to offer our Listening Service for people in Lancashire who are frightened, feeling anxious and vulnerable due to the current Covid-19 pandemic.

The service is intended for those people needing more than befriending and less than counselling – call it ‘First Aid Listening’! 

If you know someone, or you want to refer yourself for a call from one of our experienced Listeners, please download the form and send it to info@smile-ltd.co.uk and we will be in touch.

Karen Ainsworth
Chief Executive

Listening Feedback Service

‘I only have my pet parrot to talk to, after speaking to you I realise I have a lot of positive things in my life’

Lancashire Covid-19 Community Support Fund Grant

Listening Service Feedback

‘The mediator was absolutely lovely, very patient and really helpful, she said she “just listened”. I was able to pour my heart out and was on the phone for a full hour and felt better for talking to someone other than my partner.’

Lancashire Covid-19 Community Support Fund Grant

Listening Service Feedback

‘I really valued the call and would appreciate a second call.  I have had problems with depression previously and the Covid situation has made things worse for me again.’

Lancashire Covid-19 Community Support Fund Grant

Listening Service Feedback

‘I’m 94 and so glad you can arrange for someone to speak to me – will he be tall, dark and handsome’

Lancashire Covid-19 Community Support Fund Grant

Listening Service Feedback

‘My doctor wanted to give me medication which I didn’t want, being able to speak to someone is much better’

Lancashire Covid-19 Community Support Fund Grant

Listening Service Feedback

”It was really useful having someone to just listen to me.  I could really talk, without interruption and I could be really honest about how I felt”

Lancashire Covid-19 Community Support Fund Grant

Listening Service Feedback

‘This is a great service and has really helped me manage my anxieties about coronavirus’

Lancashire Covid-19 Community Support Fund Grant

Smile Mediation is a social enterprise which provides specialist training, coaching and mediation services across the North West. Communication has been our business for over 20 years; anything from difficult conversations, negotiation and managing performance in the workplace to providing leaders with the skills they need to get the best out of their people.

Mediation Training – Housing Officer

Excellent work! I didn’t think you would make it happen.

Neighbour Dispute

We wish we had done it five years ago! It would have saved us a lot of money.

Neighbour Dispute

I didn’t think mediation would work at first, but by being given the time to explain and being listened to, rather than being rushed, I felt a lot more focused.

Listening Service Feedback

‘The mediator was absolutely lovely, very patient and really helpful, she said she “just listened”. I was able to pour my heart out and was on the phone for a full hour and felt better for talking to someone other than my partner.’

Listening Service Feedback

‘I really valued the call and would appreciate a second call.  I have had problems with depression previously and the Covid situation has made things worse for me again.’

Listening Service Feedback

”It was really useful having someone to just listen to me.  I could really talk, without interruption and I could be really honest about how I felt”

Listening Feedback Service

‘I only have my pet parrot to talk to, after speaking to you I realise I have a lot of positive things in my life’

Listening Service Feedback

‘This is a great service and has really helped me manage my anxieties about coronavirus’

Listening Service Feedback

‘My doctor wanted to give me medication which I didn’t want, being able to speak to someone is much better’

Listening Service Feedback

‘I’m 94 and so glad you can arrange for someone to speak to me – will he be tall, dark and handsome’

Family Mediation Support

Our Family Programme helps families with communication difficulties to find ways to improve the situation at home. Our family mediators are experienced in working with families to help them develop coping strategies when things go wrong. We also provide you with the tools to help you have those difficult conversations with your partner, ex partner and other members of the family.

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Latest News and Training

Wanted: Our Next Volunteer Chair and Trustees

This is an outstanding opportunity to bring to life Smile’s values whilst promoting the highest standards of integrity and corporate governance to enable Smile to move forward. We are looking...

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Mediation Training

Smile Mediation is a volunteer-led organisation helping people to talk to each other to resolve disputes between neighbours, communities and families. We wouldn't be able to do this without our...

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Free Taster Workshop

To share the good work that we do, Smile is offering free taster workshops for social housing employees to put mediation firmly back on the agenda. With the Green Paper: New Deal...

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