Mediation is a balanced, positive way of sorting things out before the situation gets out of control. Our mediators will work through the issues with everyone during a structured process. This helps people talk to each other in a constructive way, so they can deal with situations more positively.

We work across communities, families, workplace environments and with restorative justice and hate crime across the North West.

Smile Mediation is an approved CPD Training Organisation. We have packages available ranging from one day with progression to a two or three day skills-based programme. It’s all about communication through clear, constructive conversation and negotiation.

We recognise that training is a significant investment for any business; therefore our promise to you is that both the business and the individual will benefit through implementing strategies to enhance and improve performance across the workplace.

All Smile’s mediators are volunteers who have completed our College of Mediators accredited mediation skills training course – the equivalent of NVQ Level 3 standard.

Smile Mediation is committed to maintaining professional excellence in the services that our mediators provide and this is underpinned by a support structure which provides mediators with regular opportunities for support and supervision, new and refresher training and personal development. Smile currently has an active ‘pool’ of over 40 fully-trained mediators.