Our mediators are experts in mediation techniques and do this on a voluntary basis.
MEDIATION is a balanced, positive way of sorting things out before the conflict starts to affect people’s quality of life. Mediation is impartial and fair for all parties involved and helps people to find a way to work out a solution to their problems. The service is for anyone involved in a dispute including organisations, local authorities, private companies and individuals. Mediation can also be a quicker route towards resolving the problem – at Smile we aim to help you find a solution within 8 weeks. Click for more information
MEDIATION is a confidential service. Initially each person is seen separately at their homes and asked to describe the situation from their point of view. The conversation you have with our mediators remains private unless the safety of adults or children is involved, or there is evidence of crime.
MEDIATION ensures everyone that takes part has an equal chance to make their point and reach a fair agreement. Whether you choose to take part in mediation or not, your other options are still available to you although these may be costly or take longer. We aim to help you find a solution within 8 weeks.
MEDIATION is a balanced, positive way of sorting things out before the situation gets out of control. If everyone agrees, a joint meeting will be arranged in a neutral venue and our mediators will work through the issues with everyone during a structured process. This helps people talk to each other in a constructive way, so they can deal with situations more positively.
You’re providing a brilliant service!
Referrer
“I didn’t think mediation would work at first, but through being given the time to explain and being listened to, rather than being rushed, I felt a lot more focussed”
Neighbour in dispute
Since mediation, things have greatly improved & I am really pleased and I’m now feeling the benefit. Me and my neighbour speak in passing and we have made a huge effort to get things sorted out
Neighbour
“I have seen improvements everywhere: my self-esteem, office skills, interpersonal skills, and even my sense of purpose.”
Office Volunteer
“Best course I have been on in a while. Wish it could have been longer.”
2017 Conference delegate
“Enjoyable, educational and entertaining.”
2017 Conference delegate
“Very informative conference and different to anything I have been to before – would even consider volunteering.”
2017 Conference delegate
“I benefit from learning new skills, getting quality training, making new friends and I think that the volunteer sector lends itself to being able to grow as a person and grow your skills whilst helping others.”
Volunteer
“The mediator was extremely experienced, totally professional and fairness personified. She made sure everybody’s point of view was heard and made a point of trying to find solutions rather than exacerbate difficulties or differences. I have nothing but praise for the way the mediator handled a very difficult situation and was able to keep the complainant satisfied and resolve her issues.”
Head Teacher
“Very well and professionally put together service, clear and concise instructions for both parties to understand.”
Neighbour
If you want more information about how mediation can help you,
please get in touch. Our initial advice service is free.
Tel: 01282 436989Mob: 07807 260695
