Empowering people to get the best outcomes from conversations; preventing, managing and resolving conflict for 25 years and counting.......
Hello,Thank you so much for taking the time to find out more about Smile Mediation and the services we offer.
My name is Sarah Griffin and I’m the Head of Operations and Business Development for Smile. Smile is a charity and social enterprise based in Burnley and working across the UK, providing a wide range of services to empower people of all ages and from all backgrounds to prevent, manage and resolve conflict and get the best outcomes from all of their conversations.
Smile has been providing this wide range of services for over 25 years. In April 2023 we became part of Resolve ASB.
Resolve are now in their 29th year of business. They are a Centre of Excellence who are focussed upon community safety and antisocial behavour.
Our current training offer includes:
- Accredited (NVQ Level 3 Equivalent) Mediation Skills Qualification – can be tailored to community, workplace, SEND, peer or family relationships mediation.
- Mediation Skills Annual Refresher
- Conversation Not Confrontation – Essential Skills Programme – includes some of the tools and techniques used by mediators
- Conversation Not Confrontation – Advanced Skills Programme
- Encouraging People to Mediate
- Managing Conflict in Teams
- Conflict Coaching for Mediators
- Effective Agreements
- Bespoke training packages to meet your communication, mediation and conflict prevention, management and resolution needs!
If you would like to discuss your requirements please contact us on 01282 436989 or info@smile-ltd.co.uk
It would be lovely to hear from you!
Best Wishes
Sarah Griffin
Mediation & Conflict Coaching
Mediation and Conflict Coaching are balanced, positive ways of preventing, managing and resolving conflict and disputes. Our mediators will work through the issues with everyone during a structured process. This empowers people to talk to each other in a constructive way, so they can deal with situations more positively.
Training and Workshops
Smile is an approved CPD Training Organisation with a range of packages available, from short workshops to our College of Mediator approved Level 3 Mediator Skills Qualification.
Training can be a significant investment for any organisation. Our promise to you is that both the business and the individual will benefit from improvements to communication and performance.
Volunteer Mediators
Our community mediators are volunteers who have completed a College of Mediators accredited mediation training course – the equivalent of NVQ Level 3 standard or above.
We are committed to professional excellence, and our mediators receive ongoing support, supervision, and continued professional and personal development. We have 30+ mediators and are actively recruiting more!
News!
Sovereign Network Group Award Contract to Smile Mediation!
We are incredibly pleased and proud to announce that following a successful tendering process we have been awarded the contract to provide mediation and coaching services for Sovereign Network Group (SNG).
The Trusthouse Charitable Foundation Award £9236 to Smile!
We were delighted to be awared this grant which means that Ella, who had been volunteering at Smile Headquarters for several months could progress to become our Business Administration Apprentice….
Lytham Festival Residents Focus Group
Big news! Fylde Council have chosen Smile to facilitate group discussions and workshops with themselves, the organisers of Lytham Festival and the local residents so that they can be consulted...
Stonewater UK
We are pleased to announce that we are now providing community mediation services for Stonewater who are one of the largest social housing providers in the UK. Driven by their...