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About us

Communication, Communication, Communication!


We are celebrating 20 years of delivering excellent training and mediation across the North West.

Smile is a social enterprise which provides specialist training, coaching and mediation services. Communication is our business, anything from difficult conversations, negotiation, managing performance in the workplace and providing leaders with the skills they need to get the best out of their people.

Our History:  Positive People, Positive Places

The business was established following a Government initiative researching conflict in neighbourhoods and communities. Our approach is to bring about transformation through conversation and negotiation using a structured process and at the same time upskilling individuals to embed new skills more widely.

Smile has an excellent reputation for high quality services offering a range of packages to enable as many people as possible to ‘borrow’ techniques and strategies employed by a mediator.

Our Trustees

  • Chair of Trustees – Professor Paul Iganski
  • Vice Chair of Trustees – Peter Kenyon
  • Company Secretary – Karen Ainsworth
  • Trustee – Karen Bailey
  • Trustee – Catherine Dobson
  • Trustee – John Ormerod
  • Trustee – Carol Pike


Annual Report 2012-13

Annual Report 2013-14

Annual Report 2014-15

SMILE Mediation Limited is a Company Limited by Guarantee Reg. No 03672399. It gained charitable status on 27 May 2002 [Reg. Charity No 1092212].

Recent Testimonials

If you want more information about how mediation can help you,
please get in touch. Our initial advice service is free.

Tel: 01282 436989Mob: 07807 260695

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