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About us

Smile is a not-for-profit organisation which provides a mediation service, helping people to resolve conflicts and disputes within their communities, at home or in the workplace.

Smile is a limited company, with charitable status. We are run by a small number of staff and are supported by a team of experienced volunteer mediators trained to the standard required by the College of Mediators

The service grew out of a Government initiative to look into housing problems which were blighting the Burnley and Coventry areas. The demand for our services increased when the 2002 Homelessness Act compelled local authorities to make mediation available to homeless young people or those at risk of becoming homeless.

Smile went from strength-to-strength, constantly developing its range of its services. As well as supporting people in East Lancashire, our reach has gradually spread across the whole county, into Greater Manchester, parts of Yorkshire and beyond.

A growing reputation for high quality services enabled Smile to reach the point where it is now self-funding.


Our Trustees

  • Chair of Trustees – Professor Paul Iganski
  • Vice Chair of Trustees – Peter Kenyon
  • Company Secretary – Karen Ainsworth
  • Trustee – Karen Bailey
  • Trustee – Catherine Dobson
  • Trustee – John Ormerod
  • Trustee – Carol Pike
  • Trustee – Simon Cowley


Annual Report 2012-13

Annual Report 2013-14

Annual Report 2014-15

SMILE Mediation Limited is a Company Limited by Guarantee Reg. No 03672399. It gained charitable status on 27 May 2002 [Reg. Charity No 1092212].

Recent Testimonials

If you want more information about how mediation can help you,
please get in touch. Our initial advice service is free.

Tel: 01282 436989Mob: 07807 260695

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