Smile provides a range of mediation services – Community, Family, Workplace, Restorative Justice and Hate Crime.
Our Family mediation helps families with communication difficulties to find ways to improve the situation at home. Our family mediators are experienced in working with families to help them work through issues and have those difficult conversations.
Family Case Study
Smile received a referral concerning a communication breakdown between mother and daughter. Mum engaged well with our mediators on the first visit but unfortunately daughter didn’t want to get out of bed to talk to us.
It was identified that the family had had many interventions from a variety of services leaving them with a low expectation and fear about what was to come. Our family mediation process was used alongside conflict coaching with a view to understanding the strong emotions that had underpinned this breakdown in communication. It was important that we recognised the impact that these feelings were having and used them as a focal point to remove the barriers to effective and successful relationship maintenance. Over the course of the intervention mother and daughter both learned how to engage in productive conversation with one another and developed a variety of strategies and skills to deal with any future conflict or disagreement.
The family reported that the biggest improvement for each of them was that they had learned to trust each other again and the positive difference in their overall health, wellbeing and happiness was evident. Their relationship has significantly improved and we are confident that they are now well equipped to have those difficult conversations and deal with conflict appropriately.