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Empowering people to get the best outcomes from conversations; preventing, managing and resolving conflict for 25 years and counting.......

About Smile Mediation

Smile is a registered charity and social enterprise based in Burnley.  We are an affiliated organisation of The College of Mediators and we provide a wide range of services across the UK, to empower people of all ages and from all backgrounds to prevent, manage and resolve conflict and get the best outcomes from all of their conversations.
Smile has been in business for 26 years and in April 2023 we became part of Resolve ASB who are now in their 29th year of business. They are a Centre of Excellence who are focussed upon community safety and antisocial behavour.
Our current training offer includes:
  • Accredited (NVQ Level 3 Equivalent) Mediation Skills Qualification – can be tailored to community, workplace, SEND, peer or family relationships mediation.
  • Mediation Skills Annual Refresher
  • 2 Day Mediation Skills
  • Conversation Not Confrontation – Essential Skills Programme – includes some of the tools and techniques used by mediators
  • Conversation Not Confrontation – Advanced Skills Programme
  • Encouraging People to Mediate
  • Managing Conflict in Teams
  • Introduction to Neuro Linguistic Progamming (NLP)
  • Neurodiversity in Mediation
  • Conflict Coaching for Mediators
  • Effective Agreements
  • Bespoke training packages to meet your communication, mediation and conflict prevention, management and resolution needs!
If you would like to chat about any of our services and training, please contact us on 01282 436989 or info@smile-ltd.co.uk

Lytham Festival Focus Group Feedback

“I think the meetings were chaired and facilitated very well. It’s a difficult task as the group can be very emotive. Thanks for providing your professional service for the focus groups. We will certainly look your way should the need arise in the future!”

– Ian Williamson – Head of Environmental and Housing Services, Fylde Borough Council

All great from my perspective and great work in an emptive arena. All feedback from the group was positive. Thanks for coordinating the sessions and it was a delight to work with you.”

– Tim Dixon – Tourism and Cultural Services Managerm Fylde Borough Council

Training Feedback

“The training was interactive and kept me engaged. The trainers were lovely and really helpful, they made you feel comfortable and at ease. I felt like I had known them for ages.”

AS – Participant – EFL Programme

Training Feedback

“Looking at the ripple effect was really useful for me. The impact of what has been done and how we consider this. I thought when we put ourselves in the middle and looked at the consequences of our actions, I thought this was very impactful.”

PM – Participant – EFL Pilot

Smile Volunteer Mediator

 “I love your organisation, you know I do! Everyone is friendly and welcoming. I love the amount of training you offer and the variety of topics this is on. One thing I am really impressed by with SMILE is the fact that as a part time volunteer I feel I am part of the organisation. That’s not easy to achieve for organisations and you should be really proud of that”

Smile Volunteer Mediator

“I really enjoy being involved at Smile. I like the people I meet (staff and other mediators); I enjoy the Training Sessions, the Support Group sessions and, of course, the mediations. I have learnt a lot that has helped me to deal more effectively with conflict situations both at work and at home and I really value that”

ASB Apprenticeship Feedback

“Yesterday, I had to return a call which would normally make my heart sink.  I reminded myself to prepare for the call.  What am I calling about?  What do I already know?  So that I asked slightly different questions.  And the call was probably a lot more productive because of that.”

Mediation Feedback

“I felt like i was being listened to and not just seen as a problem.”

Mediation Customer

Stockport Homes

“Stockport Homes has worked with Smile mediation since April 2023 and referred over 20 cases, via a simply and easy to use, referral system to bring about long-term resolution for our customers.  We are extremely pleased and proud to be working with Smile who are professional, responsive and aim to provide the highest quality of mediation service with many customers feeling the issue is resolved and benefiting from conflict coaching or a form of mediation”

Lee Isherwood – Safer Neighbourhoods Manager

Mediation Customer

“You’ve done a great job! I didn’t really think that this meeting would be of any use but i feel that it’s really helped to be listened to and to think about other points of view.”

Manchester City Council

“In addition to community mediation, Smile delivers a confidential service to support our residents who might be struggling with how they are feeling about a difficult situation. We utilise this service for example when residents are reporting a noise problem but the type of noise or the investigation does not constitute asb nor a statutory nuisance. The resident may become dissatisfied with the service feeling overwhelmed about the situation and what can be done. This invaluable one to one service separates the noise or asb investigation from the support the resident needs. Following a referral Smile carefully plans for the difficult conversation with the resident and supports them to reflect and identify strategies to help themselves manage the situation moving forward. This service results in residents feeling valued and heard, improves customer satisfaction and frees up staff resource to concentrate on other asb cases.  This work has become a core part of our everyday business and supports us to deliver victim centred services.”

Sara Duckett

Community Mediation Customer

“My neighbour put a letter through my door after the meeting to see if we could have a coffee together! We had a coffee and a good chat and we now have a ‘happy ship.’ Thank you so much for your help.

Community Mediation Customer

Thank you very much for all the support you and your team have given me, especially the two mediators that did the meeting with me. I can’t thank them enough. Very happy with the service, amazing, thank you so so much

News!

Smile Mediation – Enterprise Vision Awards Finalists 2024

We are thrilled to announce that Smile Mediation were selected as finalists in the Diverse Business category at this year’s Enterprise Vision Awards (EVAs). This recognition highlights our ongoing commitment…

Smile Mediation Conference 2024: Working Together to Build Peaceful Communities

On Friday, 11th October 2024, Smile Mediation hosted a conference at Burnley Youth Theatre, bringing together experts and practitioners to explore innovative approaches to building peaceful communities. The event, titled…

Smile Awarded £19,982 from the National Lottery Community Fund

We are absolutely delighted to announce that we have been awarded a grant of £19,982 from the National Lottery Community Fund. This funding will enable us to create a part-time…

Smile Awarded £5236 from UK Shared Prosperity Fund!

We are excited to share that, thanks to the generous support of the UK Shared Prosperity Fund, we are in the process of making significant improvements to our infrastructure, which...