Empowering people to get the best outcomes from conversations; preventing, managing and resolving conflict for 25 years and counting.......
About Smile Mediation
Smile is a registered charity and social enterprise based in Burnley. We are an affiliated organisation of The College of Mediators and we provide a wide range of services across the UK, to empower people of all ages and from all backgrounds to prevent, manage and resolve conflict and get the best outcomes from all of their conversations.
Smile has been in business for 26 years and in April 2023 we became part of Resolve ASB who are now in their 29th year of business. They are a Centre of Excellence who are focussed upon community safety and antisocial behavour.
Our current training offer includes:
- Accredited (NVQ Level 3 Equivalent) Mediation Skills Qualification – can be tailored to community, workplace, SEND, peer or family relationships mediation.
- Mediation Skills Annual Refresher
- 2 Day Mediation Skills
- Conversation Not Confrontation – Essential Skills Programme – includes some of the tools and techniques used by mediators
- Conversation Not Confrontation – Advanced Skills Programme
- Encouraging People to Mediate
- Managing Conflict in Teams
- Introduction to Neuro Linguistic Progamming (NLP)
- Neurodiversity in Mediation
- Conflict Coaching for Mediators
- Effective Agreements
- Bespoke training packages to meet your communication, mediation and conflict prevention, management and resolution needs!
If you would like to chat about any of our services and training, please contact us on 01282 436989 or info@smile-ltd.co.uk