Welcome to Smile Mediation

Over 20 years experience in mediation and training across the North West

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Mediation Training

Offering open workshops for anyone with an interest in Mediation and tailored in-house workshops for your team

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Smile Mediation

COVID has presented challenges for all of us and we adapted our service to provide mediation and training online. This is being used to good effect and is providing succesful and positive outcomes for people who have found lockdowns particularly difficult.  People have experienced an increase in neighbour issues due to being at home more during lockdowns. Smile can support you positively with coping strategies and techniques to manage potential conflict via online mediation.    Online mediation is easy to do as long as you have a PC, laptop or mobile phone and our staff and mediators will guide you through the set-up.

We have also provided a number of training sessions via online sessions and webinars.  Our Conversation not Confrontation course has proved extremely popular and can be delivered to your team to help improve existing strengths.

We also identified a need for a Listening Service for anyone who was struggling with the isolation that Covid and lockdowns created.  Listening to people is a crucial part of being a good mediator and our mediators put their skills to good use during the Listening calls. The Listening Service was funded by the Community Foundation for Lancashire. 
Karen Ainsworth
Chief Executive

Listening Service Feedback

‘I’m 94 and so glad you can arrange for someone to speak to me – will he be tall, dark and handsome’

Lancashire Covid-19 Community Support Fund Grant

Listening Service Feedback

‘My doctor wanted to give me medication which I didn’t want, being able to speak to someone is much better’

Lancashire Covid-19 Community Support Fund Grant

Listening Service Feedback

‘I really valued the call and would appreciate a second call.  I have had problems with depression previously and the Covid situation has made things worse for me again.’

Lancashire Covid-19 Community Support Fund Grant

Listening Service Feedback

‘This is a great service and has really helped me manage my anxieties about coronavirus’

Lancashire Covid-19 Community Support Fund Grant

Listening Service Feedback

‘The mediator was absolutely lovely, very patient and really helpful, she said she “just listened”. I was able to pour my heart out and was on the phone for a full hour and felt better for talking to someone other than my partner.’

Lancashire Covid-19 Community Support Fund Grant

Listening Feedback Service

‘I only have my pet parrot to talk to, after speaking to you I realise I have a lot of positive things in my life’

Lancashire Covid-19 Community Support Fund Grant

Listening Service Feedback

”It was really useful having someone to just listen to me.  I could really talk, without interruption and I could be really honest about how I felt”

Lancashire Covid-19 Community Support Fund Grant

Smile Mediation is a social enterprise which provides specialist training, coaching and mediation services across the North West. Communication has been our business for over 20 years; anything from difficult conversations, negotiation and managing performance in the workplace to providing leaders with the skills they need to get the best out of their people.

Mediation Training – Housing Officer

Excellent work! I didn’t think you would make it happen.

Neighbour Dispute

We wish we had done it five years ago! It would have saved us a lot of money.

Neighbour Dispute

I didn’t think mediation would work at first, but by being given the time to explain and being listened to, rather than being rushed, I felt a lot more focused.

Listening Service Feedback

‘The mediator was absolutely lovely, very patient and really helpful, she said she “just listened”. I was able to pour my heart out and was on the phone for a full hour and felt better for talking to someone other than my partner.’

Listening Service Feedback

‘I really valued the call and would appreciate a second call.  I have had problems with depression previously and the Covid situation has made things worse for me again.’

Listening Service Feedback

”It was really useful having someone to just listen to me.  I could really talk, without interruption and I could be really honest about how I felt”

Listening Feedback Service

‘I only have my pet parrot to talk to, after speaking to you I realise I have a lot of positive things in my life’

Listening Service Feedback

‘This is a great service and has really helped me manage my anxieties about coronavirus’

Listening Service Feedback

‘My doctor wanted to give me medication which I didn’t want, being able to speak to someone is much better’

Listening Service Feedback

‘I’m 94 and so glad you can arrange for someone to speak to me – will he be tall, dark and handsome’

Latest News & Training

Case study – Noisy neighbours

The background Joe and Brenda, a couple in their mid-60’s live in a 2 bed ground floor flat; Joe has lived there for a number of years, whilst Brenda moved...

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Centrica awards contract to Smile Mediation

Burnley Bondholders recently shared our exciting news: Smile Mediation has secured a contract with Centrica to deliver a skills-based mediation programme to 16 employee relations managers within the brand’s HR...

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Volunteer Mediator Training

Smile Mediation is a volunteer-led organisation helping people to talk to each other to resolve disputes between neighbours, communities and families. We wouldn't be able to do this without our...

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6 day Mediation training

Smile’s College of Mediators accredited 6 day course is suitable for people that want to develop and learn new skills and organisations that want to deliver an in house mediation...

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