Smile Mediation
COVID has presented challenges for all of us and we adapted our service to provide mediation and training online. This is being used to good effect and is providing succesful and positive outcomes for people who have found lockdowns particularly difficult. People have experienced an increase in neighbour issues due to being at home more during lockdowns. Smile can support you positively with coping strategies and techniques to manage potential conflict via online mediation. Online mediation is easy to do as long as you have a PC, laptop or mobile phone and our staff and mediators will guide you through the set-up.
We have also provided a number of training sessions via online sessions and webinars. Our Conversation not Confrontation course has proved extremely popular and can be delivered to your team to help improve existing strengths.
Smile Mediation is a social enterprise which provides specialist training, coaching and mediation services across the North West. Communication has been our business for over 20 years; anything from difficult conversations, negotiation and managing performance in the workplace to providing leaders with the skills they need to get the best out of their people.
Mediation Services
We work across communities, families, workplace environments and with restorative justice and hate crime across the North West.
Mediation Training
We recognise that training is a significant investment for any business; therefore our promise to you is that both the business and the individual will benefit through implementing strategies to enhance and improve performance across the workplace.
Volunteering
Smile Mediation is committed to maintaining professional excellence in the services that our mediators provide and this is underpinned by a support structure which provides mediators with regular opportunities for support and supervision, new and refresher training and personal development. Smile currently has an active ‘pool’ of over 40 fully-trained mediators.
Family Mediation Support
Our Family Programme helps families with communication difficulties to find ways to improve the situation at home. Our Family Mediators are experienced in working with families to help them develop coping strategies when things go wrong. We also provide you with the tools to help you have those difficult conversations with your partner, ex partner and other members of the family.
We do not provide Family Mediation for couples experiencing divorce, regarding child access or property/financial issues. For this kind of mediation a Family Mediator specialising in Legal mediation is required.
Latest News and Training
Mediation Training
Smile Mediation is a volunteer-led organisation helping people to talk to each other to resolve disputes between neighbours, communities and families. We wouldn't be able to do this without our...
Six Day Mediation Course
Approved by the College of Mediators, this 6-day programme is a must for anyone looking to gain a recognised mediation qualification to further enhance their skills and open up their...