Smile Mediation
Smile is a mediation and training social enterprise and charity with over 20 years’ experience. We recruit and train our volunteer mediators providing mediation in community, workplace and family and have successfully transitioned our training to meet the needs of our customers.
We deliver in-person training supported by interactive online (Zoom) and pre-recorded webinar training. Our Conversation not Confrontation Skills Programme has been delivered to over 300 people in the last year.
Smile’s mediation course is approved by the College of Mediators and we practice what we preach; our skilled trainers are practicing mediators. This ensures our training is grounded in practice and backed up by theory.
Karen Ainsworth
Chief Executive


Smile Mediation is a social enterprise which provides specialist training, coaching and mediation services across the North West. Communication has been our business for over 20 years; anything from difficult conversations, negotiation and managing performance in the workplace to providing leaders with the skills they need to get the best out of their people.